At Elsollasor, we take pride in the quality of our financial education courses and are committed to your satisfaction. We understand that there may be instances where a refund is warranted, and we have established this Refund Policy to outline the conditions under which refunds will be considered and processed.
This Refund Policy applies to all courses purchased through the Elsollasor website (elsollasor.com). By purchasing our courses, you agree to the terms of this Refund Policy.
We offer a 30-day satisfaction guarantee for all our courses. If you are not satisfied with your purchase, you may request a refund within 30 days of the purchase date, subject to the conditions outlined in this policy.
Our 30-day satisfaction guarantee is designed to give you sufficient time to explore the course content, participate in the learning activities, and determine if the course meets your expectations and needs.
To be eligible for a refund under our 30-day satisfaction guarantee, the following conditions must be met:
We reserve the right to deny refund requests that do not meet these criteria or appear to be made in bad faith.
The following circumstances are not eligible for refunds:
Additionally, we do not provide partial refunds for courses that are partially completed.
To request a refund, please follow these steps:
Alternatively, you can complete our refund request form available in your account dashboard.
Our customer support team will review your request and respond within 5 business days. If additional information is needed, we will contact you via the email address you provided.
Once your refund request is approved, we will process it as follows:
Once a refund is processed, your access to the course will be revoked. Any downloaded materials should be deleted from your devices in accordance with our Terms and Conditions.
If you experience persistent technical issues that prevent you from accessing or using the course properly, please contact our support team at [email protected] before requesting a refund. We are committed to resolving technical issues and ensuring you can access your purchased courses.
Occasionally, we may update course content or change course formats to improve the learning experience. These updates or changes do not qualify for refunds unless they significantly alter the fundamental nature of the course that was originally purchased.
We understand that unforeseen circumstances may arise. If you need to request a refund outside of our standard policy due to extenuating circumstances (such as medical emergencies, natural disasters, etc.), please contact us with supporting documentation. Such requests will be reviewed on a case-by-case basis.
If you used a promotional code or discount to purchase a course:
Before requesting a refund, consider these alternatives:
To explore these options, please contact us at [email protected].
We reserve the right to refuse refund requests from users who we determine are abusing our refund policy, such as repeatedly purchasing courses and requesting refunds or sharing course content with others before requesting a refund.
Users found to be abusing our refund policy may have their accounts suspended or terminated, and may be prohibited from purchasing future courses from Elsollasor.
We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last Updated" date at the top of this policy.
You are advised to review this Refund Policy periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page. The refund policy in effect at the time of your purchase will apply to your transaction.
If you have any questions about this Refund Policy, please contact us:
Elsollasor
41 Adum Street
Kumasi, Ghana
Email: [email protected] (for refund inquiries)
General inquiries: [email protected]
Phone: +233 50 993 5208